Terms & Conditions

To use and participate our website please carefully read and accept all terms and conditions and our privacy policy and bound by them. Placing any order means you have read and accepted all our terms and condition fully. We can amend these terms and conditions at any time without prior notification to customers.

 

To access and use Brave Heart Juice your age must be aged 18 years or above. Otherwise you are prohibited to use, access or buy anything from us or to use our products. Underage, pregnant or breast-feeding women or persons in ill health are not allowed to use our products.

Everything all the material contained in the Website is Brave Heart Juice intellectual and all rights are reserved. Pages and content of website can be used for personal purposes and not for commercial use. You are not allowed to copy, download modify, use or distribute any materials in any way. It is prohibited to use any illustrations, pictures, video or audio or any graphics material. It is forbidden to copy, duplicate, edit or modify, reproduce, sell, rent or sub-license, exploit material, republish or redistribute the content or material of our Website in any form or any commercial purposes.

Damaging, Fraudulent and/or harmful behavior is not allowed at all. Systematic or automated data collections of our website or in relation to our Website is prohibited.In case of any speculation or evidence of misuse of your account or fraudulent activity Brave Heart Juice can take appropriate action against you or cancel your account to our website at any time for temporary or on permanent basis. We can take legal action against you according to nature of issue.

Please check ingredients details and consult doctor before taking any of our product. All Our product must be kept out of reach of children. Brave Heart Juice is not responsible for any harm, loss, or allergic reaction that maybe caused by your use of the product.

If you decide to cancel an order or change shipping address you must email us or contact in one day after order placement during working hours after that cancellation and address change may not be allowed.

All Prices are including VAT. We try to keep our prices up-to-date but we do not assure the always updated price and we can change product price at any time but changes will not affect any order which we have confirmed with a Dispatch Confirmation. Product prices do not include delivery charges. Delivery Charges are mentioned on our website and can be changed at any time.



Return & Replacement

When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed. In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the unused goods to us with the original receipt within applicable days according to the nature of product purchased and we will offer you an exchange or a credit note. For the faulty item business should be informed asap as the fault been find out, Also because of the nature of products E-liquid are non-returnable until unless there is a manufacturing fault. Any return or exchange must be unused and in brand new condition. If you would like any additional information about a product before making a purchase, please Contact us.

 

Please read our return policy carefully and Contact us if you have any questions.

For return please email us at info@braveheartjuice.com or fill contact us form.

In case of any fault one must report the issue within 48 hours by emailing us at info@braveheartjuice.com.

All returns must be sent to the address mentioned on our websites.

We appreciate if you find any faulty item please notify us ASAP.

We only accept returns on kits and e-cig if it is returned within 28 days of your purchase with proof of purchase and in original condition and packaging.

Return Policy do not cover shipping cost.

We do not cover the cost on any returns item will be sent out to us.

Broken security seals and opened original packaging do not count as original condition and cannot be entertained under our return policy.

After missing the deadline of replacement we regret that we will not be able to issue a refund or replacement goods. 

 

Please note that you will be responsible for the return shipping cost unless you received wrong items. If you receive the wrong items or an item Please send us to our Returns address after contacting us.

Upon receiving of your return, we will inspect and test your claim. If found defective, we will gladly send out a replacement of the original items as long as the product is available. If the product is not available, you will receive exchange or credit note. Each returned product must include all parts, accessories, instructions and packaging etc including accessories cover like plugs and cables.

 

 Vape Kits 

Vape Kits can be returned within 28 days from the date of purchase.

All parts must be intact and copy of original invoice is crucial for return.

Products must be unused and in original packaging.

After 28 days of purchase we won’t take any responsibility as per products distributor's policy.

Coils & Tanks

Coils and Tanks can only be returned if they are unused with original packaging intact.

Return Policy do not cover used products like coils, and tanks because of hygiene, health and safety issue.

Coils and Tanks should be return to us within one week from the date of purchase in its original packaging.

E-liquids

We don't accept any return or replacement on our e-liquids due to hygiene & safety purpose.

Faulty Products

In Case of receiving faulty products you have 2 days from receiving goods in which to report it.

Parcels or items damaged in transit must be reported to Brave Heart Juice between working hours the next working day following delivery by email within 2 days.

Please contact us or email info@braveheartjuice.com and we will guide you about the process of returning products.

You may also required to complete a Returns Form. 

Non-Faulty Products

In Case of change of mind about non-faulty products our return policy do not cover return of items If

Items are personalized, made to order or customized in any way.

Unsealed or damaged product packaging or components.

Perishable Products.

The non-faulty product does not arrive us in a resalable condition.



By submitting or uploading any Content (e.g customer testimonials, reviews or photographs etc ) to our Website you are permitting us to use, reproduce, translate, distribute, sub-license globally for commercial purposes under royalty-free license. So you are not allowed to post, comment or submit any content which infringe any third party intellectual property rights or anything which is illegal or unlawful. We can remove any content from our Website which is against the set criteria. We will not use your personal information in any way like your home address, email address or payment details.

 

After Order placement we can process or cancel your order according to the availability of products. In case of unavailability of any product ordered we will inform you and process the rest of ordered products. In case of unavailability of product your order can be cancelled by organization. An order number will be assigned to every order and inform customer of it when we confirm the order. Please mention the order number while contacting us about anything relating to that order.

 

All or any information published not warranted or guaranteed the accuracy or completeness by us. Availability of website at all times or content update is not guaranteed. We can change, modify or revise our Website at any time without prior notification. We can change our terms & conditions according to need so you are suggested to read this page regularly to keep yourself updated.

We only provide general information about products on our website. You are subjected to take professional advice in case of starting any new product or refraining from any product and do not rely on the content on the website.

For secure use and prevent attack from bugs or viruses you should use your own virus protection software. Brave heart will not liable for virus or bugs attack while using our website. You must not misuse our Website by deliberately or knowingly introducing viruses, bugs or other material which is malicious or technologically harmful. Any attempt to unauthorized access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website is strictly unlawful and forbidden. In case of misuse we will report the forbidden act to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them and your access to our website can immediately blocked by us.